Terms of service

The agreement between you and Sanije Mecja when you use our services.

Effective date: 13 November 2026

1. Who we are

These terms apply to services provided under the name Virtual Assist World by Sanije Mecja, a sole trader, Rruga Drini, Nr. 110, 3003 Elbasan, Albania ("we", "us", "our"). You can contact us at info@virtualassistworld.website.

2. Our services

We provide remote virtual assistant services, such as administrative support, email and calendar management, research, customer support, data entry, e-commerce, social media and website support, as described on our services page. We do not provide legal, tax, financial, medical or accounting advice.

3. Plans and ordering

  • You can buy a monthly plan (a subscription that includes a fixed number of hours per month) or a one-time Flex Pack. Current plans and prices are shown on our pricing page.
  • To order, you email us the plan you want (for example with the "Buy now" button). We reply with a secure PayPal invoice. A contract is formed when you pay that invoice and we confirm your order by email.
  • You must be at least 18 years old and able to enter into a binding contract to order.

4. Prices and payment

  • Prices are shown in USD. Prices exclude sales tax / VAT where applicable.
  • Monthly plans are billed in advance: we send you a PayPal invoice on the same day each month until you cancel. The Flex Pack is billed once.
  • Payments are processed by PayPal. You can pay with a PayPal account or, where PayPal offers it, with a debit or credit card. By paying you also accept PayPal's terms for the payment method you use.
  • If a payment fails, we may pause work until the outstanding amount is paid.
  • We may change our prices for future billing periods. We will tell you by email at least 30 days before a price change takes effect, and you can cancel before then.

5. Hours and time tracking

  • Work is recorded in 15-minute increments and only for time spent on your tasks, including necessary communication about those tasks.
  • Unused hours roll over to the next month (for one month). Flex Pack hours expire 60 days after purchase.
  • We will not exceed your included hours without your approval. Approved extra hours are billed at your plan's hourly rate.
  • We will provide a time report for each billing period.

6. Your responsibilities

  • Give clear instructions and the information and access needed to complete your tasks.
  • Make sure that the tasks you assign are lawful and that you have the right to share any data, accounts or materials you give us.
  • Review work that will be published or sent in your name. You remain responsible for decisions taken on the basis of our work.

We may refuse a task that is unlawful, misleading, harmful or outside the scope of our services.

7. Confidentiality and data protection

We keep all non-public information you share with us confidential and use it only to provide the services. This obligation continues after the contract ends. We process personal data in line with our privacy policy. Where we process personal data on your behalf, we will sign a data processing agreement on request.

8. Intellectual property

Once paid for, the work results we create specifically for you belong to you. We keep the rights to our own general know-how, templates and tools.

9. Cancellation and refunds

You can cancel a monthly plan at any time with effect from the end of the current billing period. Refunds are handled as described in our refund & cancellation policy. We may end the contract with 30 days' notice, or immediately if you seriously breach these terms, in which case we refund any prepaid hours not yet used (unless the termination is due to your breach).

10. Liability

We carry out our services with reasonable care and skill. To the extent permitted by law, our total liability arising from the contract is limited to the amount you paid us in the 3 months before the event giving rise to the claim, and we are not liable for indirect or consequential losses such as lost profits. Nothing in these terms limits liability that cannot be limited by law, including liability for intent, gross negligence, or death or personal injury caused by negligence.

11. Changes to these terms

We may update these terms. The version published on this page at the time of your order applies to that order. For subscriptions, we will notify you of material changes by email at least 30 days in advance; if you do not agree, you can cancel before the changes take effect.

12. Governing law and disputes

These terms are governed by the laws of Albania. If you are a consumer, you also keep the protection of any mandatory laws of the country where you live. Please contact us first if you have a complaint; we aim to resolve every complaint within 14 days.