Frequently asked questions
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The service
What is a virtual assistant?
A virtual assistant is a professional who supports your business remotely with tasks such as administration, email and calendar management, research, customer support and data entry. All work is done online, using the tools and accounts you choose to share.
What tasks can I delegate?
Most recurring computer-based tasks can be delegated. See our services page for examples. If you are unsure whether a task fits, ask us in a free consultation.
What tasks do you not take on?
We do not provide legal, tax, financial, medical or accounting advice, make payments without explicit written instructions for each transaction, or do anything misleading such as writing fake reviews or sending unsolicited bulk email.
Will I always work with the same assistant?
Yes. You get a dedicated assistant who learns your preferences. If they are unavailable for a longer period, we let you know in advance and arrange cover.
How do we communicate?
By email on all plans, plus chat (for example Slack or Microsoft Teams) and phone on the Business and Professional plans. Video calls can be scheduled for onboarding and reviews.
What are your working hours?
We work Monday to Friday, 9:00 to 17:00 (Central European Time, Tirana) and reply to messages within one business day.
Pricing, billing & hours
How much does it cost?
Monthly plans start at $249 for 10 hours. You can also buy a one-time Flex Pack of 5 hours for $139. All prices are listed on our pricing page. Prices exclude sales tax / VAT where applicable.
How do I pay?
Click "Buy now" on the pricing page (or email us the plan you want) and we send you a secure PayPal invoice. You can pay with your PayPal account or, where PayPal offers it, with a debit or credit card without creating a PayPal account. We never see or store your card details. You receive a receipt from PayPal by email.
How are hours tracked?
Time is tracked in 15-minute increments, only for time spent working on your tasks. You receive a monthly time report listing the tasks and time used.
What happens to unused hours?
Unused hours roll over to the next month (for one month). Flex Pack hours must be used within 60 days of purchase.
What if I need more hours in a month?
We will ask you before going over your plan's hours. Approved extra hours are billed at your plan's hourly rate, or you can upgrade to a larger plan.
Cancellation & refunds
Is there a minimum contract term?
No. Monthly plans renew every month and you can cancel at any time.
How do I cancel?
Email us at info@virtualassistworld.website from the email address you used for your order. Your plan stays active until the end of the period you have already paid for and will not renew.
Can I get a refund?
Yes, in the cases described in our refund & cancellation policy, including a refund of unused hours if you cancel within 7 days of your first payment.
Security & confidentiality
Is my information kept confidential?
Yes. Everything you share is treated as confidential and only used to carry out your tasks. We are happy to sign your non-disclosure agreement or provide ours before work begins.
How do I share passwords and account access safely?
We recommend a password manager with sharing features, or delegated access (for example adding us as a user with limited permissions). Please do not send passwords by plain email. You can remove our access at any time.
How do you handle personal data?
We process personal data only as needed to provide the service and in line with our privacy policy. Business clients can request a data processing agreement.
Ready to delegate your first task?
Book a free, no-obligation consultation. We will look at your workload and recommend the right plan.