Our virtual assistant services

One assistant, many skills. Use your monthly hours for any combination of the services below and change your priorities whenever your business needs it.

Minimal desk with a notebook, pen, smartphone and plants
Administration

Administrative support

Hand over the routine office work that eats into your day. Your assistant keeps documents, files and everyday processes organised so you can focus on clients and strategy.

  • Document and presentation preparation
  • File and cloud folder organisation
  • Online forms and applications
  • Travel research and bookings
  • Supplier and vendor follow-ups
  • Meeting notes and to-do lists
Open planner on a desk next to flowers
Inbox & schedule

Email & calendar management

Start your day with an organised inbox and a calendar that makes sense. We sort, label and prioritise messages, draft replies for your approval and coordinate meetings.

  • Daily inbox triage and filtering
  • Draft replies in your tone of voice
  • Meeting scheduling and reminders
  • Time-zone coordination
  • Newsletter and spam clean-up
  • Follow-up tracking
Person working on a laptop by a bright window
Research

Online research

Get reliable information without spending hours searching. Your assistant collects, checks and summarises the facts you need in a clear format, with sources.

  • Market and competitor research
  • Lead and prospect lists
  • Supplier and price comparisons
  • Event and venue research
  • Fact-checking and summaries
  • Tool and software comparisons
Customer support agents wearing headsets
Customer care

Customer support

Keep your customers happy with timely, friendly answers. We work from your guidelines and templates and escalate anything that needs your decision.

  • Email and help-desk tickets
  • Order and delivery enquiries
  • Returns and exchange handling
  • FAQ and reply templates
  • Review and feedback monitoring
  • Customer follow-ups

Phone support is available on the Business and Professional plans during agreed hours.

Laptop and tablet showing business charts
Data

Data entry & processing

Accurate, consistent data saves you time and mistakes later. We enter, clean and organise information in your spreadsheets, CRM or database.

  • CRM and contact updates
  • Spreadsheet clean-up
  • Data migration between tools
  • Transcription of notes and audio
  • Simple reports and dashboards
  • Duplicate and error checks
Two laptops exchanging money and a shopping bag, representing online sales
Online store

E-commerce support

Keep your shop running smoothly. We support stores on platforms such as Shopify, WooCommerce, Etsy and Amazon with the daily tasks behind every sale.

  • Product uploads and descriptions
  • Order processing and tracking
  • Inventory and price updates
  • Marketplace listings
  • Supplier communication
  • Discount and promotion setup
Smartphone with a social media app next to letter tiles spelling social media
Social media

Social media & content assistance

Stay visible without spending your evenings on social media. Your assistant schedules posts, prepares simple graphics and keeps an eye on comments and messages.

  • Content calendars
  • Post scheduling
  • Simple graphics with Canva
  • Comment and inbox monitoring
  • Hashtag and trend research
  • Monthly performance summary
Person working at a computer with two screens
Website

Website & content management

Keep your website current. We publish blog posts, update pages and products, and check that links, images and forms still work.

  • Blog post formatting and publishing
  • Page and text updates
  • Image resizing and uploads
  • Broken link checks
  • Basic on-page SEO
  • Newsletter setup and sending
Person using a calculator next to a laptop with a spreadsheet
Finance admin

Bookkeeping assistance

Stay on top of the paperwork behind your numbers. We help with the administrative side of bookkeeping so your accountant receives organised records.

  • Creating and sending invoices
  • Payment reminders
  • Receipt and expense collection
  • Data entry in accounting software
  • Organising documents for your accountant
  • Subscription and bill tracking

We provide administrative support only. We do not provide tax, legal or accounting advice and do not file tax returns.

Tools

We work in the tools you already use

Tell us your setup and your assistant adapts to it. Commonly used tools include:

  • Google Workspace
  • Microsoft 365
  • Slack
  • Zoom
  • Notion
  • Trello
  • Asana
  • HubSpot
  • Shopify
  • WooCommerce
  • Canva
  • QuickBooks
  • Xero
  • WordPress

Product names are trademarks of their respective owners. We are not affiliated with or endorsed by them.

Not sure which tasks to delegate first?

In a free 20-minute consultation we go through your week and identify the tasks that free up the most time.