Refund & cancellation policy

Clear rules for cancelling your plan and getting your money back.

Effective date: 13 November 2026

This policy applies to all purchases made on https://virtualassistworld.website from Sanije Mecja ("we", "us"). It forms part of our terms of service.

1. Cancelling a monthly plan

  • Monthly plans (Starter, Business, Professional) have no minimum term and can be cancelled at any time.
  • You can cancel by emailing info@virtualassistworld.website from the email address you used for your order.
  • Your cancellation takes effect at the end of the billing period you have already paid for. You will not be invoiced again, and you can continue to use your remaining hours until the period ends.
  • We confirm every cancellation by email. If you do not receive a confirmation within one business day, please contact us.

2. First-week refund

If you are not happy with our service, you can cancel within 7 days of your first payment for a monthly plan and we will refund the hours you have not used in that first billing period, calculated at your plan's hourly rate. Hours already used are not refunded.

Example: You subscribe to the Starter plan ($249 for 10 hours, $24.90 per hour) and cancel after using 2 hours. We refund the remaining hours at $24.90 each.

3. Refunds after the first week

After the first 7 days, payments for the current billing period are not refundable, and unused hours remain available until the end of the rollover period described in our pricing. This does not affect your statutory rights (see section 6).

4. Flex Pack (one-time purchase)

  • If you cancel within 7 days of purchase, we refund all unused hours at the Flex Pack hourly rate ($27.80).
  • After 7 days, the Flex Pack is not refundable. Hours expire 60 days after purchase.

5. Billing errors and service problems

  • Duplicate charges or charges made in error are always refunded in full.
  • If we are unable to provide the hours you paid for (for example because no assistant is available), we refund the hours we could not provide.
  • If you believe work was not completed to the agreed standard, tell us within 14 days. We will redo the work at no cost or credit the hours back to your account.

6. Consumers in the EU, UK and other regions with a statutory withdrawal right

If you buy as a consumer (not for business purposes) and you live in a country that gives you a statutory right of withdrawal, you can withdraw from your purchase within 14 days without giving a reason. If you asked us to start working during the withdrawal period, you pay only for the hours already provided up to the time you tell us you are withdrawing. To withdraw, send a clear statement to info@virtualassistworld.website or by post to the address below.

7. How refunds are paid

Approved refunds are issued through PayPal to the original payment method within 5 business days of approval. Refunds to a PayPal balance usually arrive immediately; refunds to a card can take a further 5 to 10 business days to appear on your statement, depending on your bank.

8. Contact

Sanije Mecja
Rruga Drini, Nr. 110
3003 Elbasan
Albania
Email: info@virtualassistworld.website